Personal Data Protection Policy
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As FAMOUS CAR RENTAL, we care about your safety. In this direction, particularly with the fundamental rights and freedoms of individuals to privacy, personal data protection law No. 6698 on personal data protection for the purpose of processing data held within the scope of we would like to inform you about our activities.
In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), all kinds of information about an identified or identifiable natural person are defined as personal data. Your personal data held by our Company may be recorded, modified, reorganized, transferred, classified, updated within legal limits to our systems with the reasons, purposes and methods described below, and your personal data may be processed in accordance with the conditions set out in the KVKK.
Who is the Data Controller?
Data controller refers to the natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system. In this direction, FAMOUS CAR RENTAL processes your personal data within the scope of KVKK in the capacity of data controller.
Which Personal Data Do We Collect?
The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns used, the services requested. You can find this information in general under the categories below:
Identity (Name-surname, signature, T.C identification number, date of birth, driver's license, ID, passport photocopies, etc. data)
Contact (Phone, e-mail address, address, etc. data)
Customer Transaction Information (Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, HGS/OGS usage, etc. information), policy information, replacement vehicle form, past rental information in our company, information about assistance services, flight information of the companies where the campaign is conducted, etc. data)
Finance (Credit card information, pay information, Findex information)
Physical Space Security (Camera recordings taken in our offices)
Audio and Visual Recordings (Call center recordings)
Personal (profession, title, workplace, etc. within the scope of customer loyalty programs and campaigns. data)
Transaction Security Information (Username and password information created for the use of the Website or mobile application)
Marketing (Survey, cookie records, rental history, preferences regarding campaigns and offers, etc. data)
Legal Proceedings, Criminal Convictions and Security Measures (Traffic fines, information on criminal investigation processes, correspondence by judicial authorities, minutes)
Vehicle (Accident, damage, etc. damaged vehicle information, other vehicle information involved in the accident, license plate information, other information related to vehicle use)
Damage (Damage information, accident report, damage photos, expertise report)
Health (Alcohol report in case of accidents, health reports, etc. information about personal health status, disability information)
What Are the Purposes of Processing Your Personal Data?
Your personal data is processed in accordance with the principles stipulated in the KVKK in accordance with the purposes listed below:
a) the offer Rental, booking and execution of the sales process, payment of the transaction execution, delivery-process the refund to be done, damage and claims processes, including after-sales support processes, execution of request complaints and evaluation, confirmation of identification to be done, the conduct of the insurance operations, business partners and/or management of relationships with suppliers, Customer Relationship processes required to inform the customer of the execution of the lease and to be made within the scope of your customer account creation and use.
b) Execution and follow-up of legal affairs and transactions, exchange of information with authorized public institutions and organizations within the framework of legislation, management of Internet access records and ensuring data security.
c) in the process of Call Center voice recording to be taken from the customers requested to be findeks like a computer, the determination of the solvency and financial background check to be done, vehicle protection abuse prevention and provision of services, the planning and execution of risk management, audit and control processes with the execution of the company's activities within the scope of reporting and investigation, the internet site making it functional.
D) to be contacted regarding our products and services within the scope of marketing activities, commercial electronic message sending personalized the submission of bids, Analysis, Survey, satisfaction studies, product and/or service commitment to the process of planning and/or execution of the activities of interest to customers exclusive marketing cookie in the context of the execution of the process.
To Whom Can Your Personal Data Be Transferred for What Purposes?
Your personal data is linked, limited and measured for the purpose of transfer within the scope of the requirements of commercial life; after-sales support execution of processes, risk management, payment processing and the determination of solvency to be made of the damage and subrogation the execution of the process, the conduct of its insurance operations of misconduct prevention, assistance service of process execution, send the message and commercial support services for customer satisfaction studies, obtaining the execution of marketing activities, implementation and monitoring of legal and business processes, the realization of audit activities, 8 of the KVKK for the purposes of carrying out activities in accordance with the legislation and sharing information with authorized public institutions and organizations within the framework of the legislation, only to the extent required by the service. and 9. within the scope of the processing conditions specified in the articles, it can be transferred to the following persons / organizations:
Dealers, service and parking lots that are our business partners within the framework of rental activity
Companies where we receive assistance services, including tow truck service
Companies studied when it comes to corporate clients
Surveyors and insurance companies
Banks and financing companies
Organizations that we consult on legal, financial, tax and operational issues
The agency we support and the companies that carry out marketing activities
Courier and other transport companies
Business partners and suppliers from whom we receive services on various issues
What are the Methods and Legal Reasons for the Collection of Your Personal Data?
Your personal data our company; websites, mobile applications, e-mail, call center, corporate officials, business partners, Group companies and public institutions directly and through you, our customers, through these organizations or written/verbal non-automatic means of electronic media or are collected by automated means.
5 of the KVKK according to the nature of the processing of your personal data. and 6. we use it within the framework of the legal reasons listed in the article. “What Are the Purposes of Processing Your Personal Data? your personal data in connection with the processing purposes specified in section ”;
(a) "it is necessary because it is directly related to the establishment and execution of the rental agreement" for the purposes specified in Article; "there is the explicit consent of the person concerned" if the health data is processed during the damage processes,
(b) for the purposes specified in article "it must be mandatory for the data controller to fulfill its legal obligation" and "it is clearly stipulated in the law",
(c) for the purposes specified in article "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned",
(d) "having the explicit consent of the person concerned" for the purposes specified in Article
it is processed based on legal reasons.
What Are Your Rights Regarding Your Personal Data?
11 of the KVKK regarding the processing of your personal data. within the scope of the article, you can send us your requests regarding your rights listed below in accordance with the Communiqué on the Procedures and Principles of Applying to the Data Controller:
1. To learn whether your personal data has been processed or not,
2. If your personal data has been processed, request information about it,
3. To learn the purpose of the processing of your personal data and whether they are used in accordance with the purpose,
4. To know the third parties to whom your personal data is transferred at home or abroad,
5. Requesting correction of your personal data in case of incomplete or incorrect processing,
6. Request deletion or destruction of your personal data,
7. Request notification of the transactions within the scope of correction, deletion or destruction of your personal data to the third parties to whom your personal data has been transferred,
8. Object to the occurrence of a result against you by analyzing your processed data exclusively through automated systems,
9. Requesting compensation for damage in case you suffer damage due to the unlawful processing of your personal data.
Our company with its customers and record transactions related to statutory retention obligation under the regulations of the documents for a specific period, it can be; the deletion of your personal data, destruction, or you want to be anonymous and legal regulations by a period determined by our company in case of this request is to be achieved at the end of the statutory period. However, during this period, your personal data will not be processed by our Company except in cases that are legally required.
You can always send your requests regarding your personal data to us through different methods in accordance with the conditions set out in the Communiqué on the Procedures and Principles of Applying to the Data Controller. In addition, you can find more detailed information about the application and contact addresses in the form.
Due to changes in the company's policies and activities, it may be possible to update this text December. You can visit our page at regular December intervals to reach the most up-to-date version of the text.
